Web design & hosting
7 Signs Your Small Business Website Is Ready for a Redesign
By Modexa
Check your website for seven common problems that make it harder for customers to enquire. Plan your next website project with Modexa.
Take a fresh look at your customer’s first visit
You send someone your website after a conversation or a social media enquiry. They open it on their phone, looking for the service you mentioned and a way to contact you. That visit should feel straightforward. Your website needs to explain your offer, build confidence and make the next step easy. If you have been putting off an update, these seven checks can help you decide where to start.
1. Your homepage leaves visitors guessing
Open your homepage and read the first screen as someone who has never heard of your business. It should make your main service, the people you help and your service area clear where relevant. A visitor should not have to scroll through a long introduction to discover what you do. For example, a local cleaning business can lead with its cleaning services and the communities it serves. A redesign can give your business a clearer introduction and a more useful page structure.
2. Using the site on a phone takes too much effort
Try opening the menu, reading a service page and completing the contact form on your own phone. Look for tiny text, buttons placed too close together, images extending beyond the screen or forms that require sideways scrolling. These details affect the steps a visitor must take to enquire. Modexa’s web design services include responsive layouts for phones and desktops, with the project scope discussed around the pages and features your business needs.
3. The next step is difficult to find
A useful service page should lead naturally to a relevant action: request a quote, ask a question or contact your team. If your only contact link is buried in the footer, review where customers are likely to need it. Use clear button labels such as “Request a cleaning quote” or “Discuss your website project.” Keep the form focused on information you need to respond. Test it yourself and check that the enquiry reaches the right inbox before relying on it.
4. Your pages describe an older version of your business
Your website may still advertise services you no longer provide, show an old phone number or omit work you now want to attract. Review your service descriptions, opening hours, contact details and images. Include genuine examples of your work where you have permission to share them. Accurate content helps visitors decide whether your business suits their needs. A website refresh is a useful opportunity to bring your message, branding and contact information together.
5. Customers keep asking questions your service pages could answer
Look at the questions that come up before someone books or requests a quote. They may need to know what a service covers, how your process works, which areas you serve or what information to provide. Turn those recurring questions into useful page content. Give different services their own clear explanations where appropriate. Modexa can discuss a website structure and SEO foundations that help organise this information, without promising a particular search ranking or number of enquiries.
6. Pages feel slow or parts of the site no longer work
Check the pages people use most, including your homepage, key services and contact page. Look for missing images, broken links, awkward loading behaviour and features that fail on mobile. Large media files, older website components or hosting issues may need investigation. The right solution depends on the cause. Share specific examples when discussing a project so performance work, repairs and design changes can be scoped appropriately.
7. Website updates have become a task nobody owns
A website needs attention after launch. Make sure you know who can update the content, manage hosting, handle domain renewals and respond when something breaks. Modexa also offers hosting services and website support to discuss alongside a design project. Agree which work is included, who provides access and how future changes will be handled. Clear responsibilities make it easier to keep the site useful as your business develops.
Turn the checklist into a clear project brief
You do not need to arrive with a finished design plan. Start with your website address, the main services you want to promote and the three problems you most want to solve. Add any pages or features you need, examples of websites you find easy to use, your preferred timing and an approximate budget if you have one. Explain the action you want visitors to take, such as requesting a quote or contacting your team. These details help make the first project conversation more productive.
Discuss your next website with Modexa
Whether you are planning your first business website or refreshing an existing one, Modexa can discuss web design around your goals. Use the website quote form below to share your business name, current website if you have one, and what you would like to improve. Mention any hosting or ongoing support needs so they can be considered in the discussion. Start with a clear brief, then agree the scope and price for your project.
Request a website quote from Modexa
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