Web design & hosting
A Monthly Website Maintenance Checklist for Small Businesses
By Modexa
Keep your business website useful with monthly checks for contact forms, mobile pages, content, backups and renewals. Plan ongoing support with Modexa.
Give your website a regular check-in
Your website may be the first place someone checks your services, opening hours or contact details. A page can still look familiar while a form stops delivering messages or an old offer remains visible. Set aside time each month to walk through the site as a customer would. Keep a short record of what you checked, what needs attention and who will handle it. This routine is a starting point; urgent faults and security updates need attention when they arise.
1. Send a test enquiry from your contact form
Complete the form with a clearly labelled test message and confirm that it reaches the intended inbox. Check the confirmation shown to the visitor and any acknowledgement email. Try required fields and make sure an error explains how to correct a mistake without losing the whole message. If your site accepts bookings or orders, review those journeys too, using an approved test process that avoids unintended payments or reservations. A working button alone does not confirm that the enquiry arrived.
2. Open your important pages on a phone
Visit the homepage, your main service pages and the contact page on a phone. Open the menu, tap the contact links and read the text without zooming. Watch for images that extend beyond the screen, buttons that overlap and pop-ups that hide useful content. Repeat the main customer journey on a desktop. When you find a problem, record the page address, device and steps that produced it so the person fixing it can reproduce the issue.
3. Bring your business information up to date
Check your phone number, email address, hours and service area wherever they appear. Review service descriptions, team details and any prices or promotions you publish. Remove expired offers and replace information that no longer reflects your business. Look through recent customer questions for details your pages could explain more clearly. If you add work examples, testimonials or photos, confirm that you have permission to publish them and that they describe real work accurately.
4. Check links, images and downloadable files
Follow the links visitors rely on, including navigation, quote buttons and links to external booking tools. Open any menus, brochures or other downloadable files and confirm that they are the intended versions. Replace missing images and check that important information remains available as readable page text. Start with the pages most useful to customers, then rotate through the rest of the site over time. Record broken destinations so they can be corrected instead of leaving visitors at a dead end.
5. Confirm backups and agree how recovery works
Ask who manages backups, what they include, where they are stored and how long they are retained. A website with frequently changing orders or content may need a different backup schedule from a simple brochure site. Check that recent backup jobs completed, and arrange a restore check in a separate environment when appropriate. Agree who can request a recovery and what access is needed. A backup notification is useful, but knowing how to restore the site makes the plan more practical.
6. Review updates and account access
Identify who maintains the software behind your site and how updates are reviewed and applied. Before changes, confirm that there is a suitable backup and a way to recover if something breaks. Where practical, try changes in a separate staging environment and recheck important features afterwards. Review administrator accounts and remove access that is no longer needed. Use individual accounts and available multi-factor authentication. Your monthly review should confirm the process; it should not delay an urgent security fix until next month.
7. Check renewals and investigate slow pages
Confirm the renewal dates and account owner for your domain, hosting and any paid website tools. Make sure renewal notices reach someone responsible for acting on them. Open key pages and note missing content, unusual delays or browser warnings. If a page feels slow, record when it happened and ask for an investigation before choosing a fix. Large images, third-party tools and hosting can each require different work. Compare the same customer journey after changes to see whether the problem has improved.
Turn the checklist into a shared maintenance record
Use a simple document with a date, page or feature, result, responsible person and next action. For example: contact form tested, message received, no action needed; opening hours outdated, owner to supply revised hours. Separate urgent failures from routine content changes and larger improvements. Agree who will respond when an enquiry form fails or the site becomes unavailable. A clear record helps you explain what happened and avoids repeatedly discovering the same unresolved issue.
Plan ongoing website support with Modexa
If you would like help looking after your business website, contact Modexa with your website address, the platform you use if known and the tasks you need help with. Mention any form problems, hosting concerns or overdue content changes. Modexa offers hosting and website support services to discuss around your needs. Agree the scope, price, responsibilities and response arrangements before work begins, including which backups, updates or content changes are covered. A clear maintenance plan gives your website a regular place on the business calendar.
Discuss website support with Modexa
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