Refund & Return Policy

At Modexa, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

Returns

Items may be returned within 30 days of delivery. Products must be unused, in their original condition, and in original packaging.

Return Process

To initiate a return, open Your Orders and choose Request return / refund. We review the request before approving it. Once an approved carrier label is attached, you can open and print it from your order. You can also contact us at support@modexa.ca with your order number and reason for return.

All returns are handled directly by Modexa. Returned items are sent back to Modexa, not third-party suppliers.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days.

Non-Returnable Items

• Items damaged due to misuse or wear
• Items returned after 30 days

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.

Contact

For any return or refund questions, contact us at support@modexa.ca.