Frequently asked questions

Contact Modexa with your order number and the details of your question. You can send an enquiry directly through our website.

Our Shipping Policy explains processing, delivery estimates, destinations and shipping charges. Review any delivery information shown for your item and at checkout before ordering.

Open Orders to view your purchases. Tracking details are emailed when an order ships; tracking updates can take time to appear after dispatch. Contact support if you need help finding your order.

Review our Returns and Refunds Policy, then contact support with your order number and the reason for your request. Please obtain return instructions before sending an item back.

Contact support promptly with your order number, a description of the problem and clear photos where available. Our Returns and Refunds Policy explains the reporting requirements and next steps.

Product condition varies by listing. Check the individual product description and condition before purchasing. A product described as renewed or refurbished should not be assumed to be brand-new. Ask support if the listing is unclear.

Check the exact device model, dimensions and available options on the product page. Choose the compatible model or size before adding it to your cart. Contact us if you are unsure about the fit.

Open Custom Designs, choose an available product and model or size, then use the designer to add your artwork, photos or text. Review your selected options and design before ordering.

Yes. Send us your goals, an existing website if you have one, and the services you need. The scope, pricing and ongoing support are agreed for your project.